FAQs - Frequently Asked Questions

What is Plus by Design?

Plus by Design is an independent online boutique specializing in thoughtfully curated plus-size clothing for women who value comfort, quality, and timeless style. Founded in 2001, Plus by Design focuses on flattering silhouettes, easy-to-wear fabrics, and versatile pieces designed to move seamlessly from everyday life to special occasions. The collection includes trusted brands and exclusive styles selected with real bodies and real lifestyles in mind.

What is Vikki Vi?

Vikki Vi is a premium plus-size clothing brand known for its signature pull-on pants, softly structured tops, and luxurious stretch fabrics. Designed and manufactured in the USA, Vikki Vi has been a favorite of women for decades thanks to its exceptional fit, long-lasting quality, and effortless polish. Vikki Vi styles are created to mix, match, and endure—offering confidence, comfort, and timeless elegance in every piece.

Where do I start the return process?

CLICK HERE to begin the returns process

PLEASE NOTE FOR CITRON AND KIYONNA RETURNS:  Please contact us at customerservice@plusbydesign.com to request a return label for your CITRON or KIYONNA items.  Our returns portal will not work for these orders. 

Do your sizes run small or large?

Vikki Vi’s sizing runs large, so you’ll want to order a size smaller than usual. Measure yourself, or some clothes that fit you really well, and check those numbers against the sizing chart.

The other brands that we carry run true to size – they’re the pieces that don’t have “Vikki Vi” in the product name. When in doubt, you can contact us for advice on which size to order. We’re happy to pop into the warehouse to measure a piece for you.

Why do prices seem so high?

Vikki Vi clothes are made in the USA with high-quality stitching and luxurious, long-lasting fabric. We offer classic styles that never go off-trend. Some customers have kept the same exact pieces in rotation for 20 years. These are investment pieces with a remarkably low cost-per-wear.

Ask yourself how much you’d pay to not have to replace all your pants every year.

Is Vikki Vi as great as everyone says?

Yep! Take a look at our reviews and join our We Love Vikki Vi FB group so you can hear from other customers. Our customers are extremely loyal because our stuff really is that good.

I’m not sure your aesthetic is really me.

That’s cool. If we all wanted the same thing, there wouldn’t be enough to go around. But you don’t have to wear head-to-toe Vikki Vi. Our pants, leggings, and tanks will play nice with the rest of your wardrobe. Quality pieces make anything you wear with them look better.

What’s the difference between Vikki Vi Classics and Vikki Vi Jersey?

Jersey Classics are made with our buttery-soft jersey knit fabric that is a blend of 95% polyester and 5% spandex. Classics are made from a material often referred to as “slinky”. It’s 94% Acetate and 6% Spandex. Our Classics are made from fabric that weighs 14 oz/yard which makes it drape beautifully. It feels like silk but wears like iron.

If you’ve ever bought Vikki Vi in a store, it was most likely made with our Classic Slinky fabric.

Is this seriously machine washable?

Yes. In fact, Vikki Vi clothing lasts longer if you don’t dry clean it. But keep Vikki Vi out of the dryer – heat is no friend to these clothes. Lay them flat or hang them draped over a hanger to dry.

What other colors does this come in?

Um, several? The answer changes on a regular basis. Every few weeks, we release mini-collections of our classic styles in a variety of solids and prints. Black is always in stock. We usually carry Navy in the Spring and Brown in the Fall, so we’ll always have them in stock during the season. Other colors are offered in season and vary from month to month.  Be sure to sign up for our emails so you’ll find out about our latest collections as soon as they come in.

What's your return policy?

We want you to be happy with your purchase.  That is the bottom line.  Vikki Vi was built on customer loyalty.  The nuts and bolts of our return policy can be found here.

 Still have a question?  Please CONTACT US - we would love to help you!